Order Policy

Shipping & Returns Policy

If you’re looking to return your order, we’re here to help! Our Money Back Promise guarantees our products for 30 days. We offer free, simple returns within 30 days of purchase to the original payment method (less shipping charges). Note: Accessories, discounted/sale items, and gifted products are final sale.

If you decide the scents aren't for you, email info@koffeebeauty.com and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the scrub(s) back.

Noteworthy ‘extras’ on our shipping + returns policy:

  • Products must be received back (in good condition) within 30 days of the return label being issued.
  • Gifted items (including gift cards), discounted/sale items, are final sale.
  • We aren't able to provide refunds or exchanges for products purchased through one of our vendors, but we'll do our best to support you with a resolution.
  • We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received. 
  • We charge a small reshipment fee of $10 for incorrectly provided addresses at checkout.
  • We will refund or reship lost orders as long as we are notified within 30 days of your order date.
  • We don't offer exchanges.
  • Standard Shipping is $10.00 CAD on orders under $40.00 CAD, within Canada.
  • Standard International Shipping is $20.00 USD on orders under $100.00 USD.
  • All carrier delivery estimates have been suspended due to Covid-19. We offer standard shipping (7-10 business days). We cannot guarantee these delivery windows and are experiencing delays.
  • For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier. 
  • Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).